Privacy Policy – Economy Hotel

Last Updated:[Insert Date]

Economy Hotel (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a reservation, stay with us, or opt in to receive text messages from us.

1. Information We Collect

We may collect the following categories of information:

  • Contact information: Name, email address, phone number (including mobile number), mailing address.
  • Reservation and stay information: Check-in/check-out dates, room preferences, booking details, payment information (processed by our payment providers), loyalty or account details if applicable.
  • SMS program information: Mobile phone number, opt-in status and timestamp, message delivery and engagement data (e.g., delivery status, responses), any information you provide in reply to our messages.
  • Automatically collected information: IP address, browser type, device information, pages visited, and similar data via cookies or analytics tools when you use our website.
  • Other information you provide: Feedback, customer service inquiries, or preferences you share with us.

2. How We Collect Information

We collect information:

  • Directly from you when you book a room (online or otherwise), complete a form, sign up for text messages, contact us, or stay at the hotel.
  • Through our website via cookies and similar technologies.
  • From service providers that help us operate (e.g., booking engines, payment processors, SMS platforms).

3. How We Use Your Information

We use personal information to:

  • Process and manage reservations, check-in, and your stay.
  • Send transactional messages related to your booking (e.g., confirmation, arrival instructions, check-in reminders).
  • Send promotional or marketing text messages only if you have given prior express written consent.
  • Respond to your questions and provide customer support.
  • Improve our services, website, and guest experience.
  • Comply with legal obligations and protect our rights.

SMS/Text Message Program
When you opt in to receive text messages from Economy Hotel, you consent to receive recurring text messages (which may include promotional offers, specials, and updates, as well as transactional messages related to your reservation). Message frequency varies. Message and data rates may apply. Consent is not a condition of any purchase.

We do not sell or share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. All categories of personal information above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.

4. How We Share Your Information

We may share information with:

  • Trusted service providers who perform services on our behalf (e.g., SMS/text messaging platforms, booking systems, payment processors, email providers). These providers are required to protect your information and use it only for the purposes we specify.
  • Authorities when required by law, to respond to legal process, or to protect our rights, safety, or property.

We do not sell your personal information.

5. Your Choices and Rights

  • Text message opt-out: Reply STOP to any text message from us to unsubscribe. You may also reply HELP for help or contact us using the information below. After you opt out, we will stop sending marketing texts (transactional messages related to an existing reservation may still be sent where permitted).
  • Access, correction, or deletion: You may request access to, correction of, or deletion of your personal information (subject to legal or operational requirements) by contacting us.
  • Email preferences: Use the unsubscribe link in any marketing emails.

6. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

We retain information for as long as needed to provide services, fulfill the purposes described in this policy, comply with legal obligations (including consent record-keeping), resolve disputes, and enforce our agreements. SMS consent records are retained as required for compliance.

7. Children’s Privacy

Our services are not directed to children under 13 (or higher age where required). We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will change when we do. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or to exercise your rights, contact us at:

Economy Hotel
[Insert Physical Address]
Email: [your-email@economyhotel.com]
Phone: [Insert Phone Number]
Website: [https://www.yourwebsite.com]